How Can We Help?
Need help with an order, delivery, exchange or product? Find quick answers below or contact the Qazi Junaid support team.
Quick Help
Still Need Help?
Our support team is here to help with your order or product questions.
◉ Chat on WhatsAppFor order-related questions, keep your order number ready.Order & Delivery Help
Order processing, Pakistan delivery, international delivery, tracking and shipping charges.
Order processing⌄
After checkout, the order is recorded in the Qazi Junaid system. COD orders wait for normal confirmation. PayPal orders move forward after the payment has been captured and verified.
Pakistan delivery⌄
Pakistan delivery timing and charges are controlled centrally from shipping settings. The checkout shows the current rate before the order is placed.
Order tracking⌄
Use the Track Your Order page after dispatch. If tracking is not yet available, contact support with your Qazi Junaid order number.
Payments
Cash on Delivery and PayPal checkout help.
Cash on Delivery⌄
When Cash on Delivery is available, payment is collected through the delivery process. The order remains unpaid in the system until delivery is completed.
PayPal⌄
PayPal payments are completed on the secure PayPal flow. Qazi Junaid verifies the captured payment server-side before marking the order paid.
Exchanges & Product Issues
Exchange eligibility, damaged/wrong items and product support.
Damaged / wrong item⌄
Keep the packaging and contact support promptly with the order number and clear photographs. The support team will review the evidence against the current exchange policy.
Exchange request⌄
Review the Exchange Policy and contact support within the applicable window. Items should remain unused and in their original packaging unless the issue is a damaged or incorrect product.
